One of the key values of 360 feedback is its ability to put issues that are of real concern to the team or peers on the table - "That which cannot be said and must be said." The 'cannot be said' is so powerful in many organisations that unless there is a real sense of invitation, it will not be said. Hence the questionnaire should encourage a broad range of issues to be considered.
When the range is not broad enough, the survey may well be considered by those who report to the manager to be excluding the very issues that are important. Pitfall No. 10:
Using a questionnaire framework too narrow to get all the issues on the table - you are limiting the possibilities for response, you may be discouraging feedback on the most important issues.
[more]Labels: 360 feedback, Communication, Culture, Questionnaire |
