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360 degree feedback, organizational trust, change & sustainability
Peer Feedback and the fly-on-the-wall manager
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Wednesday, 4 April 2007
Here’s a powerful way to do feedback between peers and associates in a 360 or Peer Feedback program, devised by Dave Burton. He likes to have everyone present in the room but asks each manager in turn to become the subject of discussion and to remain silent. This allows the manager the rare priviledge of hearing everyone talk about him/her. There are surprises. The process becomes a very meaningful and moving experience as peers are aware that everything they are saying is being silently heard by the other person.

In some cases, the team has asked Dave to find out the manager's reasons for a given action. Dave plays the intermediary to get the information, and then the subject returns to the 'fly-on-the-wall' position.

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posted by Dr Ron @ 09:55  
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