|Doesn't every manager have a customer or two, whether inside or outside of the organisation? The 360 Leader/Manager Surveys™ are loved for the way they encourage managers and their teams to get together and deal with the issues confronting them. But these questionnaires don't necessarily cover the interests of clients, especially external. Usually, the manager doesn't meet regularly with them. Many of the things managers do just don't apply. How then do we get their view as part of the 360 degree feedback?
To get the customer's view, we add on to the L/M questionnaire some more questions - perhaps 10, perhaps more - that capture the essence of what the customer wants. Now we have a full picture of manager and team working together - and supporting their mutual customers!
For many managers, this is a very useful extension of the Leader/Manager Model™
Contact us if you would like more details.
Labels: 360 feedback, Collaboration, Customer, Questionnaire