360 degree feedback, organizational trust, change & sustainability
Don't do 360!!!
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Tuesday, 12 August 2008

Yes, one of our clients insisted we couldn't call it 360. In their organization - and many others - 360 has fouled its nest. We've spent a lot of time talking about "the Pitfalls of 360". It's been this way for a long time. When we started out in 1995, we called it "Upward Feedback®" because we didn't want to be associated with some of the things that we had heard about 360.
However, as the momentum built up, clients were telling us "We want 360, it's got to be called 360!". So we changed, we created 360 Facilitated®.

And now, as the years go by, the we find clients who were hurt by '360' and we have to call it something else - for them. "How about Upward Feedback®?" "Yes, that'll do!" Good job we kept the logo!

What really counts is what we do. Our job is to bring managers and their teams together - sometimes for the first time, sometimes just to be better than they were. I continue to be astonished at the number of organisations where there is still distance between the leader and the led, still managers who believe that they have all the wisdom - or that they ought to have all the wisdom! Even organisations that believe managers should know it all, "That's what we pay them for, that's why we chose them." Wow. There's a way to go. And a great way is 360 Facilitated® - sorry, Upward Feedback® if you don't like 360!

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posted by Dr Ron @ 21:49  
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