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360 degree feedback, organizational trust, change & sustainability
Best Practice in 360 Degree Feedback: No. 15 - Not being negative!
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Monday, 21 April 2008
Although we all have a tendency to look for problems and grumble about what's wrong, this isn't always the best way to improve (maybe you've noticed!). Rather than use a 360 to identify where the gaps are and go in troubleshooting, take the approach of Appreciative Inquiry (AI) and look for what's going right.

How does this help? Well, with AI several things happen:
  1. People get recognition for what they do, and that's often lacking
  2. Successes get noticed
  3. People start to feel good about things, depression (trendy today, but it's always around) begins to lift
  4. Morale rises

  5. Involvement increases
  6. People begin to feel confident (empowered) that they can handle the small stuff - and in the end, as Richard Carlson says, it's all small stuff
And if there are significant problems left over, that's the time to get into a structured process of Win-Win problem solving.

Yes, you've guessed it, this is the approach taken by 360 Facilitated. It's a great morale boost and an excellent way to bring people together to resolve problems.

Looking at it another way: De Bono's Black Hat (critical thinking) is a great way to look at the solution you propose, but no way to start a dialogue! Try instead his Yellow Hat (positive thinking).

Of course, Positive Psychology supports all of this and Appreciative Inquiry (AI) is the change methodology that is sweeping through some of the largest organisations.

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posted by Dr Ron @ 10:19  
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