|"What's the next word I'll say at the end of this _______?" Yes, of course you know. Our brains are predictors, so we can have a chance of dealing with what's coming next.
Here's a nice write-up about how our brain operates for predictability (not new, Freud described it long ago!) and how that determines our reaction to diversity in the workplace. It's from Training Games, Inc. Worth checking.
Labels: Communication, Culture