360 degree feedback, organizational trust, change & sustainability
Pitfalls in 360 degree feedback: No. 12
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Thursday, 17 May 2007
There is a qualitative difference between judging someone and giving feedback. Compare: "You're a poor listener" with "You don't listen enough". They're not the same. Sometimes good listeners don't listen enough - they may not have time. Given the choice, which question would you prefer people to answer: "Tell me how good I am at X on a scale of 1 to 5" or "Tell me how much more or less X you want me to do"? While the former is a judgement about you, the latter is more truly feedback that you can use for change. Judgements can be confronting, hence the upset often found in badly managed 360 degree feedback. True feedback is much less threatening. Pitfall No. 12:

Judging the manager (or using a scale that judges) instead of responding to the issue - can sometimes miss the real point, confuse the issue or threaten the manager.

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posted by Dr Ron @ 23:10  
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