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360 degree feedback, organizational trust, change & sustainability
Upward Feedback and Dr Patel
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Monday, 16 April 2007
Australia Talks on Radio National today discusses how Dr Patel could have killed 17 (or many more) patients without anyone saying anything. Isn't this the ultimate justification for Upward Feedback? If such a system had been in place, nurses and others would have quickly given anonymous feedback on what was happening and the alarm would have been raised. Many people would still be alive and healthy. How many of us are working in organistions where raising issues is not welcomed? And yet open communication is the only way to meet safety and ethical standards, and hence to make a profit long-term. What about the ongoing problems in our Police Services - could they use Upward Feedback? Yes indeed!

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posted by Dr Ron @ 21:34  
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