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360 degree feedback, organizational trust, change & sustainability
Pitfalls in 360 degree feedback: No. 2
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Thursday, 26 April 2007
So you've defined your outcome. Isn't that enough, to know where you're going? Not if you're seen as a cost. Not if when you get there your boss says "Have we really come that far?" If you want to prove what your 360 feedback has achieved and so become an investment, with a payoff, then you must measure where you're starting from. In this way, your program can earn its keep - and more! This is another way of looking at Return On Investment (ROI): "What can you reasonably expect to achieve - and what will it cost us?" Pitfall no. 2:

Not measuring where you are now.
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posted by Dr Ron @ 21:21  
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