|In 360 feedback, the most effective approach is to have a session just with the team, with its manager out of the room.
But what do you do if in working with the team you discover that there are significant tensions and disagreements between them and the manager? Empathy is a powerful means to increased understanding in such a situation.
Dave Burton has tried asking the team to sit quiet for a minute or two and empathise with the manager who is about to return to the room. It helps establish rapport in situations where there could otherwise be some discomfort.
Labels: 360 feedback, Communication, Empathy